Shipping Policy
 

This Shipping Policy outlines the details relevant to the delivery of items purchased from TactiFlesh (“We,” “Us,” and “Our”) at www.tactiflesh.com.
 

Order Processing

If the simulators you’ve purchased are in stock, your order will be processed within 1 to 3 business days (excluding weekends, holidays, and business closures) after we receive your confirmation email acknowledging your order. You will then receive another email notification from us once your order has shipped.
 

If the simulators are out of stock, we will notify you. As our products are handmade, the processing time for individual orders may range from 7 to 13 days, but will not exceed 14 business days. For inquiries regarding business purchases and conditions, please contact us at info@tactiflesh.com.
 

Shipping to United States

We ship to the United States using UPS/UPS Express and USPS
 

Shipping to European Union Countries

We provide shipping services to European Union (EU) countries. For international transit, we use Landmark Global, while local shipping relies on local postal services, including but not limited to Georgian Post.
 

International Shipping

In addition to EU countries and the USA, we offer international shipping to most countries. If you have specific questions about shipping to your location, please contact us at info@tactiflesh.com.
 

Shipping Costs

Due to varying shipping costs, you won’t see specific fees during the checkout process. Before placing your order, please reach out to us at info@tactiflesh.com to obtain the exact shipping cost. After your order is placed, we will send a separate invoice for shipping charges.
 

Other Costs

Your order may be subject to additional costs, including tariffs, import duties, and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for collecting or paying these costs. You are responsible for settling all additional charges with the appropriate authorities.
 

How do I check the status of my order?

You will receive an order confirmation email estimating the expected ship date once your order is processed. When your order ships, you will receive an email from us that includes a tracking number for your order.

If you have not received your order within 30 days of receiving your shipping confirmation email, please contact us at info@tactiflesh.com with your name and order number. We will investigate the shipment for you.
 

What to do if your order arrives damaged?

If your order arrives damaged in any way, please email us immediately at info@tactiflesh.com with your name, order number, a brief description of the damage, and photographs showing the condition of the shipping box before it is opened, as well as the item after removal from the box. We cannot properly evaluate the nature, cause, and extent of the damage without this information. With this information, we will work towards a satisfactory solution.

If you have any further questions, please contact us at info@tactiflesh.com.